Terms

Beepit Car Rental Terms & Conditions

Included in the Rental Price

CDW, TP, TPL Cover
Premium Package (included in all reservations).
Road Assistance Service (for mechanical failure/accidents)
Road Tax
VAT
Unlimited Mileage

Fees, Charges and Services:

Cleaning Charge (not valid in case of excessive dirt)
Emergency Roadside Assistance (in the event of an accident or mechanical failure)
Road Fee
Taxes and Surcharges
Vehicle Licensing Fee
Vehicle Registration Fee
Unlimited Mileage / Kilometers

Accepted means of payment / Pre-authorization

Acceptable Forms of Payment: Rental payment may be made via Credit card,
Debit card, Prepaid card, PayPal, Cash, Mobile app, IRIS, Payment link or Bank
transfer. Please contact us if your payment method is not listed.

Acceptable Forms for Deposit/ Pre-authorization: A valid Credit card or Debit
card under the main driver’s name is required for the deposit. The card must
have sufficient funds to cover the excess/deposit. Accepted cards are Visa and
Mastercard.

The amount of the deposit will be temporary blocked for a maximum of 30 days.
The card must be in physical form, include all the digits for security purposes,
and its expiration date must be at least three months later than the end of the
rental period.

Please note that the company is not responsible if the customer is unaware of
their PIN code, has a payment limit, or if the card fails to complete any
transaction for any reason. American Express, Virtual cards, Prepaid cards,
Cash & any other method, except Credit cards or Debit cards under the
main driver’s name, are not accepted for the Excess/Deposit coverage.

Driving License Requirements

The main driver and any additional drivers must present a valid driving license in physical form, under their name, upon picking up the vehicle. All drivers must have held their driving license for at least 12 months.

Domestic Renters (Greece): A valid Greek driving license is required.
EU Renters: If picking up the car in the EU, you only need a valid driving license from your country, in Latin script. If not in Latin, an International Driver's License or an official translation is required.

Beepit accepts a valid driving license in Latin script for renters of the following regions:

Asia & Oceania: Australia, Cambodia, India, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Mongolia, Pakistan, Philippines, South Korea, Sri Lanka, Thailand, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam
North & South America: Argentina, Bahamas, Barbados, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Mexico, Paraguay, Peru, Dominican Republic, Uruguay, Venezuela
Europe: Albania, Armenia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany,Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
Middle East & Africa: Algeria, Azerbaijan, Bahrain, Central African Republic, Ivory Coast, Ghana, Israel, Kuwait, Morocco, Nigeria, South Africa

International Driving Permit: An International Driving Permit is required, along with your country’s driving license, in case the driving license is not written in Latin script.

Identification

Domestic Renters and EU Nationals: A valid national identity card or passport in physical form must be presented at the rental counter.

Non-EU Nationals: A valid passport in Latin script is required. Identity cards are not mandatory but recommended. All documents must have been issued at least six months prior to the pick-up date.

Rental Voucher / e-Voucher

Upon pick-up, the renter must present the booking voucher that indicates that the vehicle is reserved under the main driver's name including the unique confirmation number on it.

Age Requirements

Minimum Age Limit: 21 years

Age-Related Fees: Renters between the ages of 21 and 24, as well as those 71 and above, will be subject to an additional charge of 9 EUR per day, up to a maximum of 90 EUR per rental. Age-related charges and restrictions will apply to all additional drivers.

Additional Equipment

Additional Drivers: The maximum number of drivers per contract is 3. Each
additional driver will incur a charge of 5 EUR per day and a maximum of 50
EUR per rental.

Child Seats: Each additional Infant seat / Child seat / Booster seat, will
incur a charge of 7 EUR per day with a maximum of 70 EUR. Each additional
Isofix seat will incur a charge of 15 EUR per day with a maximum of 150
EUR. Child seats and boosters are installed at the renter's own risk during the
vehicle pick-up process. Note that according to the Road Traffic Code and
European safety regulation (ECE R44/04 & UN R129), the use of an
appropriate child car seat is mandatory for children up to 12 years of age or up
to a height of approximately 1.35-1.50 meters.

Additional Fees

Out-of-Hours Pick-up or Drop-off Charge: The rental office operates
daily from 07:00 to 22:00. If a pick-up or delivery occurs outside of these
working hours, an additional charge of 40 EUR will apply. This fee is automatically included in the reservation summary if made through the
company’s website.
One way fee: An additional fee of 90 EUR will be applied to all bookings
in which the pick-up and drop-off locations differ as follows:
Heraklion Airport → Chania Airport
Chania Airport → Heraklion Airport
Ferry Transportation Permission: Vehicle’s transportation by ferry is
prohibited unless prior written authorization is obtained from Beepit. If
permission is granted, an additional fee of 60 EUR will apply. Fail to
comply with this policy will result in an additional charge of 150 EUR per
incident.
Damage Administration Fee: Any damage to the vehicle will incur a
Damage Administration Fee of 75 EUR, which will be charged at the time
of the vehicle’s drop-off. This fee will be in addition to any amounts
deducted from the excess for repairs.
A "Loss of Use" charge may also apply, depending on the severity of the
damage. This charge compensates for the rental income lost while the
vehicle is being repaired.
Valeting Fee: In the event the vehicle is returned in a condition requiring
more than the standard cleaning, a valeting fee of 100 EUR will be
applied to restore the vehicle to its pre-rental state.
No-Smoking Policy: Smoking is strictly prohibited in all vehicles. If
evidence of smoking is found, a cleaning fee of 20 EUR will be charged.
Key-Related Immobilization: If the vehicle becomes immobilized due to
a lost key, broken key, or discharged key battery caused by the renter’s
negligence, the renter will be subject to a recovery fee of €100 plus €1.50
per kilometer.
Immobilization Due to Renter’s Fault: If the vehicle becomes
immobilized due to the renter’s fault, negligence, key loss, traffic violation,
or any breach of terms, the renter will incur a towing fee of €150 plus
€1.50 per kilometer.
Off-Road Driving Penalty: Driving in unpaved or poorly paved areas is
prohibited. Any damage that occurs off-road is not covered by any
insurance type. An off-road driving penalty of €150 per violation will be
applied in the event the renter has used the vehicle in off-road areas such
as Balos, Kedrosasos, Kolokytha or Agiofaraggo.
Vehicle Return-Delays-Grace Period
A 59-minute grace period is allowed for vehicle returns. If the car is returned
after this period without prior notice, the following penalties will apply:
25 EUR Late Penalty Fee
5 EUR per hour of delay
The vehicle’s cover package will no longer be valid, and the renter will be
liable for any damages. The authorities will be informed that the vehicle is
not legally rented.
Driving Charges:
Customers are responsible to pay for toll fees, speeding tickets, parking
fines, traffic fines and all associated administration costs.
Fines and Traffic Violations: For any speeding fines, parking fines, or
other traffic-related violations, an administration fee of 15 EUR will be
applied in addition to the fines themselves. This also applies to parking
charges incurred due to illegal parking.
Fuel Policy
Same-to-Same Fuel Policy: All vehicles must be returned with the same
fuel level as when they were delivered. If the vehicle is returned with less
fuel, the renter will be charged for the fuel required to refill it, plus a
refueling fee of 20 EUR. If the vehicle is returned with more fuel than
when it was delivered, no refund will be issued for the excess fuel.

Cover Packages

Premium Package: All our bookings from our website include our Premium
package where no deposit is required. Note that Glasses & Tyres are not
including on this waiver.
Super Premium Package: If the Super Premium package is purchased, the
renter will waive liability for the following:

Bodywork
Windscreen, windows, mirrors
Tyres
‘Immobilization’ charges (for loss of revenue while the car is being
repaired and cannot be rented out)
Roadside assistance charges resulting from a breakdown or accident
Car hire company administration fees related to any of these points

*Please note that the Premium or Super Premium cover is limited to a single
incident or accident that may occur during the duration of your rental.

	PREMIUM	SUPER PREMIUM
Car Group / Model	Excess Amount	Excess Amount
Mini / Economy	400 EUR	0 EUR
Compact	400 EUR	0 EUR
Intermediate	400 EUR	0 EUR
SUV - Stonic	400 EUR	0 EUR
SUV - Duster / Sportage	600 EUR	0 EUR
Convertible	600 EUR	0 EUR
Mini Van	600 EUR	0 EUR
Jeep Renegade	600 EUR	0 EUR
Passenger Van	900 EUR	0 EUR

Exclusions of Cover Packages

No cover package (Premium and Super Premium) will waive liability for the following:

Repairs and Services: Any repairs or services that have not been authorized by the car hire company.
Interior Damage and Cleaning Charges: Charges for cleaning or damage to the car's interior
Breach of Rental Agreement: Damages resulting from a breach of the rental agreement’s terms and conditions.
Failure to Report Accidents Promptly: If the renter fails to inform the car rental company in a timely manner following an accident, liability for damages is not waived.
Driving with a Flat Tyre or Overheating Indicator: The renter is not covered if they continue to drive the vehicle with a flat tyre or with the vehicle’s overheating indicator active.
Loss or Theft of Personal Belongings: The renter is not covered for the loss or theft of luggage or personal items from the vehicle.
Parking Fines and Traffic Violations: Costs arising from parking tickets, fines, or traffic violations (speed limits, road directions, U-turns, Stop signs, etc...)
Refueling with Incorrect Fuel: The renter is liable for any costs incurred due to refueling the vehicle with the wrong fuel type.
Loss, Theft, or Damage to Keys: Any expenses related to lost, stolen, or damaged car .
Loss, Theft, or Damage to Car Documents: The renter is responsible for any expenses related to the loss, theft, or damage to car documents.
Negligence: Expenses arising from negligence, such as an empty battery, will not be covered.
Loss of Equipment: Costs for lost equipment such as a spare tire, tire repair kit, aerial, hubcaps or any other external or internal part of the car, are the renter's responsibility.
Damage to Additional Equipment: Expenses related to damage to any additional equipment provided with the vehicle.
Misuse of the Vehicle: Any expenses resulting from the misuse of the vehicle, as specified in the rental agreement, are the responsibility of the renter.
Ignoring Maintenance Instructions: If the renter ignores the instructions for car maintenance as outlined in the car’s service book, they will be liable for any related costs.
Driving Under the Influence: The renter will be held responsible for any expenses resulting from damage caused by operating the vehicle under the influence of alcohol or drugs.
Off-Road Driving Penalty: Driving in unpaved or poorly paved areas is prohibited. Any damage that occurs off-road is not covered by any insurance type. An off-road driving penalty of €150 per incident will be applied in the event the renter has used the vehicle in off-road areas such as Balos, Gramvousa, or Agiofaraggo.
Car Racing or Participation in Sports Events: The renter will be liable for any costs resulting from the use of the vehicle in car racing or participation in sports events.
Overburdening the Vehicle: The renter is responsible for any costs arising from overloading the vehicle with people or cargo.
Unauthorized Drivers: If the damage is caused by a person not listed as the main or additional driver in the rental agreement, the renter will be fully liable.
Invalid or Suspended Driver's License: If the main or additional driver does not possess a valid driver’s license or has a driving ban, the renter will be fully liable for any damage costs.
Damage Due to External Causes: The renter is not covered for damages resulting from fire, acts of God, snow, hail, flood, riots, terrorism, radiation, or vandalism.
Damages to Windscreen Wipers or Locks: Any damage to the windscreen wipers, locks, or exterior parts of the vehicle, unless reported with a police record, is not covered.
Damage to Roof or Cargo Handling: Damages incurred from using roof carriers, improperly handling luggage, or placing cargo on the roof or hood, or ignoring vehicle warnings, are the renter’s responsibility.
Materials transport: Damages to the vehicle may result from the transport of dangerous or flammable materials.
Towing: Damages to the vehicle may arise if it is used to tow other vehicles or objects.
Undercarriage Damage: The renter is fully liable for damage to the car’s undercarriage parts. Collision damage waivers do not apply in such cases.
No Replacement Vehicle or Refund: In the event of a traffic law violation, negligence, or breach of the terms and conditions, the car rental company has the right to withhold a replacement vehicle or refund for unused days of the rental period.
Immobilization Due to Renter’s Fault: If the vehicle becomes immobilized due to the renter’s fault, negligence, key loss, traffic violation, or any breach of terms, the renter will incur a towing fee of €150 plus €1.50 per kilometer.
Key-Related Immobilization: If the vehicle becomes immobilized due to a lost key, broken key, or discharged key battery caused by the renter’s negligence, the renter will be subject to a recovery fee of €100 plus €1.50 per kilometer.
Documentation of Pre-Existing Damage: At the time of vehicle pick-up, the rental agent must document all visible damages in the rental agreement. The renter must be present and is jointly responsible for ensuring proper documentation of any damage.

Vehicle Security and Responsibility

The renter and any additional drivers must ensure that the vehicle is securely
locked when unattended and take all reasonable steps to prevent damage to the
vehicle and its contents.
In case of damage caused by any of the above scenarios, the renter authorizes
the rental company to deduct the repair costs from the excess amount. If the
repair costs exceed the excess, the renter authorizes the company to charge the
additional amount to the payment card.

No Replacement Vehicle or Refund: In the event of a traffic law violation,
negligence, or breach of the terms and conditions, the car rental company has
the right to withhold a replacement vehicle or refund for unused days of the
rental period.

Important Information

Arrival Details
Flight Details: Please provide us your flight details so that we are able to offer
you the best possible service. Beepit will not be held responsible for issues with
your flight arrival time.
Booking Agreement: To ensure you understand the rules and regulations
regarding the rental agreement please read the Terms &Conditions in full before
picking up your car.
You must bring the necessary documents (e.g., driver’s license, identification
forms, and payment cards) and ensure that you are prepared to pay any
additional charges at the car hire counter. If these requirements are not met,
Beepit may refuse to provide the vehicle.
Vehicle Availability: Beepit is responsible for providing the renter with a vehicle
that shares similar attributes to the one booked online. Beepit can not guarantee
a specific model.

Agreement Confirmation: By making this booking, you confirm that you have
read and accepted Beepit’s Terms & Conditions.
Rental Agreement Signing: Upon vehicle pick-up, you will be required to sign a
rental agreement. Please read the agreement carefully, and if anything is
unclear, discuss it with Beepit staff before signing.
Disputes: If you are dissatisfied with any aspect of your rental, please discuss
the issue directly with Beepit. You may contact Beepit via the ‘Contact Us’ page
for further assistance.
Customer Support Contact: For any issues with your rental or if you need
assistance, please call Beepit Customer Support at +302810390349.

Exchange Rates and Fees

Currency and Bank Fees: Beepit is not responsible for fluctuations in
exchange rates or any fees charged by your bank or credit card issuer. The
amount shown on your credit card statement may differ from the amount initially
quoted.
Refunds: Any refunds will be issued for the exact amount charged, without
accounting for fluctuations in currency or banking fees.

Car Hire Company Rules and Procedures

In Case of an Accident or Incident:

The driver must immediately contact Beepit Customer Support
at +302810390349 or (+30) 6943 492222.
The police must be called at 100, and the driver must not accept
responsibility for the accident until an official police report is available. A
copy of the report will be requested from Beepit.
Take photos of the accident and note the names and license plate
numbers of all involved vehicles.
Within 24 hours, an incident report must be completed and sent to Beepit
at info@beepit.gr.

Breakdown or Mechanical Issues: In the event of a breakdown, contact
Customer Support immediately. If the renter is not responsible for the
breakdown, a replacement vehicle or repair will be provided within 24 hours.

Seatbelt Requirement: Drivers and passengers must wear seat belts at all
times, as required by law in all countries.

Documentation of Vehicle Condition: At the time of vehicle pick-up, the renter
will receive a checkout list detailing any pre-existing damages to the vehicle.
The customer is fully responsible for identifying and recording any visible
damage to both the interior and exterior of the vehicle, including lower body
areas, before departing from the station. The customer is also requested to
inform our staff of any discrepancies observed between the vehicle’s actual
condition and the documentation provided.

Pet Policy: One small household pet is allowed in a carrier. The renter is fully
responsible for any damage or dirt caused by the pet. Charges will apply for any
pet-related damage or soiling.

Cancellations, No-Shows, and Amendments

Cancellation Policy: For Fully Prepaid Bookings If canceled 48 hours or more
before the rental starts, the full amount will be refunded. If you fail to pick up the
car at the agreed time or do not provide the necessary documentation, Beepit
may refuse to provide the vehicle.
No-Show: A no-show occurs when the renter fails to show up at the agreed
date and time, fails to provide required documentation, or has insufficient funds
for the deposit. No refunds will be issued in such cases.
Amendments: You can make changes to your booking up to 48 hours before
the pick-up time by contacting us. If less than 48 hours, please call Beepit
directly.
Changes may affect the rental price, and if necessary, a new booking may be
made.
Extensions and Amendments After Vehicle Pickup: If the rental period is
extended or any changes are made after the vehicle has been collected, the
renter is required to contact Beepit’s customer support. Any modification to the
coverage package or the addition of a second driver will necessitate a visit to
the original rental location in order to re-sign the rental agreement.

Rental extensions under the same terms as the existing contract may be
arranged through our office before the end of the rental period or by contacting
our station. We will provide a payment link, enabling you to complete payment
and sign the extension online, before the end of the running rental period,
thereby eliminating the need to visit our station.

Please note that the extension rate corresponds to the standard daily rental
rates and not to the pre-booked daily rates.

GDPR Notice

Data Privacy: Beepit collects and processes personal data solely for purposes related to vehicle recovery, safety, monitoring driving patterns, and handling geofence violations. Data is securely stored and will not be shared with third parties unless required by law or with explicit consent.

Renters have the right to request deletion of their data at any time.

Marketing Communications

During the booking process, users may choose to subscribe to our newsletter or receive promotional communications. This subscription is entirely optional and subject to the terms outlined in our [Privacy Policy].

Users can unsubscribe at any time by following the link included in our emails.

Beepit Car Rental