Support Center

Technical info

How can I check the fuel type the rented vehicle uses?

What do I do if I used the wrong fuel type?

WHAT IF I RUN OUT OF FUEL?

How do I deactivate the tire pressure indicator?

DIRECT TIRE PRESSURE CONTROL SYSTEM:

INDIRECT TIRE PRESSURE SURVEILENCE/CONTROL SYSTEM:

If you cannot start the vehicle, please follow these steps:

What if the vehicle is turned on and ready to go, but the mechanical or electrical hand brake cannot be released??

What if the fluid level in the vehicle is below the recommended level?

What if a certain warning lamp turns on, on the instrument panel/ dashboard or on the central screen of the dashboard?

The radio in the rented vehicle is not working and it is displaying a message “enter code”

What if the rented vehicle has a faulty electric connection (Wi-Fi, GPS ...)?

What to do in case of a vehicle malfunction on the road that makes further travel impossible?

What if the rented vehicle has a different malfunction which does not affect the safety of the vehicle or driving (faulty radio etc.)?

How do I know that the rented vehicle needs regular maintenance?

Can rented vehicles be used on roads that are not first class?

What to do in case of a traffic accident or vehicle damage, in cases of theft, theft attempt or brake in, and vandalism?

What if the malfunction is caused by a damaged wheel/tire?

Can I take the rented vehicle to a repair or tire shop to have it checked or worked on?

Can the rented vehicle be used to transport heavy objects?

Is it allowed to transport animals in the rented vehicle?

How can I contact the support team?

What to do in case of car key loss?

What to do in case of loss or theft of the documents or license plates?

Can I put stickers and foils on the car?

Can the driver or passenger smoke inside the vehicle?

How to insure the vehicle when parking it?

How to correctly install a child seat/booster?

How to block the back doors and windows to make child transportation safer?

What if the rented vehicle can not be locked or unlocked?

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