During the pick-up procedure Beepit employee will inform you about the fuel type your rental uses. In case of a car using Diesel fuel the outside part of the fuel tank has a sticker with the needed fuel type ‘’diesel’’.
If the vehicle is refueled with the wrong fuel type, please do not try and start the engine to protect the vehicle from any further damage. Please contact our support team which will organize the beast and cheapest solution for you so you can continue with your trip without any further complications.
ADVICE: Before refueling always make certain the fuel is compatible with our vehicle, according to the labels on the vehicle.
If the rented vehicle runs out of fuel during your drive, try and stop the vehicle in the safest possible conditions, turn on all 4 signal lights, shut down the engine, activate the hand brake and put the signal triangle on the proper distance from the vehicle. At the closest gas station buy a plastic canister and pour in at least 5 liters of the proper fuel (according to the label on the fuel tank cap). If after a couple tries the vehicle engine still does not start, please avoid further attempts to reduce the possibility of damaging the engine, and contact our support team.
ADVICE: Never drive with a low fuel level. As soon as the reserve lamp turns on or the fuel level is at ¼ please stop at the nearest gas station and pour in the proper fuel.
If the tire pressure indicator appears on the instrument panel and the central display on the dashboard, please adjust the tire pressure according to the sticker on the driver’s side of the door, or the inside of the fuel tank cap.
After adjusting the tire pressure in all 4 tires, the light indicator and the message on the central screen turn off, and you can read the new tire pressure for every separate tire on the central dashboard screen under the Vehicle Parameters screen and or via the travel computer. The tire pressure indicator can also turn off after a couple of minutes of driving.
After adjusting the pressure in all 4 tires, according to the vehicles model, hold the indicator switch until the sound signal, or deactivate it through the central dashboard screen in the Vehicle Parameters screen.
In such a case please try to start the vehicle by using jumper cables. For your safety, and to avoid potential damage to the car, please do not try to start the vehicle by pushing it or going downhill, nor by putting it into gear or by using the clutch. This could cause a huge and very expensive malfunction to the vehicle. If you do not manage to turn the vehicle on, please contact our technical support.
If your vehicle is equipped with a mechanical handbrake, for easier release, always press and hold the brake pedal while releasing the hand brake. Always lift the hand brake a little, and press the button. In this way, you will lover the resistance and the hand brake will be easier to release.
If your vehicle is equipped with an electrical (automatic) hand brake, it is released automatically during vehicle start. But if your rented vehicle is equipped with a manual gear shift, the handbrake is automatically release when you switch the gear shift knob in to first speed or reverse and releasing the clutch while pushing the gas pedal. All doors must be closed at that time. Vehicles from Volkswagen, Audi, Seat and Skoda also have the Auto hold function, which if turned on stops the car from starting if the driver does not have his seatbelt on.
ADVICE 1: If you are parking your vehicle on a slope, make sure that alongside pulling the handbrake you also put the gear shift knob in first speed or in reverse (for automatic transmission in P, and robotic in N), and turn the wheel to the side.
ADVICE 2: If outside temperatures are below zero, when parking your vehicle, if possible, do not pull the hand brake so it would not freeze, and make vehicle starting impossible later. If the vehicle has manual transmission, leave the gear shift knob in first gear, for automatic transmission in P position, and for robotic transmission in N (after the vehicle is turned it will be automatically blocked).
We give our best to make certain we provide you with a vehicle that has all the necessary fluids in the optimal level. Sadly, in very rare cases during high season the possibility of a vehicle signaling low level fluids exists. In case of:
MOTOR OIL: As soon as the signal lamp turns on buy a litre of the proper motor oil at the first gas station or specialized store. After you turn of the engine, first add half a litre, then after a couple of minutes check the oil level which should be between the minimum and maximum mark. If the level is still too low add more till it reaches the optimal level. The type of oil the rented car uses can be checked the inside of the engines hood and in the vehicle documents etui.
COOLING FLUID: To avoid engine overheat, as soon as the signal lamp turns on buy a liter of cooling fluid at the first gas station or specialized store. To make certain which type of cooling fluid you need, open the engine hood and check the color of the current one and according to it purchase the new one. To avoid injuries, before opening the cooling fluid tank, make sure the engine has cooled down, and open the cap slowly.
AdBlue: Most of our vehicles running a diesel engine come equipped with so called AdBlue fluid, so they would be in line with strict European environment protection norms. Since in regular conditions there is enough of it for 15 000 to 25 000 km, or between two regular maintenance cycles, and since we adjust the level on a need to basis, it should be almost impossible for this fluid level to be low. However, if your instrument board, or central dashboard screen show the warning lamp and or message, please stop at the first gas station and buy at least 10 litres of AdBlue fluid, and fill it to the top of tank, per need you may need to pour in more than 10 litres. The cap for the tank for the mentioned fluid, depending on the vehicle type is either in the bunker below the spare wheel, on the side of the bunker or next to the fuel tank. Please do not ignore this warning so the cars electronic would not limit further driving and cause you any uncomfortable situations.
Windshield wiper fluid: In case of low windshield wiper fluid, please buy it at a gas station, specialized store, or supermarket. Depending on the time of the year, use either summer or winter fluid, summer fluid for easier bug removal, and winter fluid so it would not freeze at low temperatures.
NOTE: In case you bought a certain fluid that was missing in the rented vehicle, please when paying for it take an invoice on the Beepit single member p.c. name, vat id : 800910870. If you do not include the invoice at vehicle drop off, we will not be able to reimburse you for the amount spent.
In case of oil level, engine lamp or overheat lamp turns on stop the car immediately and contact the support team. In case of an (!) tire pressure indication which means a tire has lost air pressure please check if the tire is flat or not.
ADVICE 1: In case of a flat tire you must use the spear tire and go to the nearest tire shop or gas station in order to repair or change the damages one.
ADVICE 2: If the flat tire indicator is on but all tires look good visit the next gas station in order to refill some air and deactivate the tire pressure indicator.
In case of the aforementioned message please contact our support team which will happily give you the code needed.
In case of a faulty electric connection please check that your equipment is working properly. Use only European connectors for additional equipment as to avoid any car malfunctions. If the connector still does not work, contact our technical support which will advise you on further problem solutions.
ADVICE: Our colleagues will happily assist you in setting up your additional equipment in a proper way.
In such a case, try and stop the vehicle in the safest possible conditions, turn on all 4 signal lights, shut down the engine, activate the hand brake. After stopping the vehicle, be careful in leaving the vehicle. In case of a vehicle malfunction during poor visibility conditions leave the lights on. Before contacting the support team, prepare the following information, registration number of the vehicle, exact location of the brake down (address, highway kilometers, or GPS coordinates) and information on the nature of malfunction, If the repair of the vehicle cannot be completed in 24 hours we will provide you with a replacement vehicle or an alternative way of continuing your trip.
NOTE: The client must wait for the agreed upon road assistance, and will be informed of their arrival and any other necessary information in the shortest possible time by the Beepit support team.
In case of a faulty outside light, in extreme cases you can change it yourself. Please contact our support team that will refer you to the nearest service shop, or report it during vehicle drop off.
NOTE: Never try to change xenon or LED lights, so you do not damage yourself or the vehicle.
We pay special attention to regularly servicing our cars, so they would be safe for our clients and so they would keep their value and the manufacturers guarantee.
Rented vehicles can only be used on first class roads (city/ local asphalted roads, highways and similar) Regardless of the vehicle category, it is not allowed to use them on unpaved roads, off-road terrain etc.
ADVICE : Movement or roads of lower classes is allowed only in cases when the local authorities force you to use such alternate roads due to roadblocks etc. We kindly ask you, that in such cases you adjust your speed to the conditions on the road while having special consideration for poor road conditions (holes, bumps etc.) that can cause large end expensive damages to the rented vehicle.
In case of a traffic accident and or vehicle damage, immediately call 100 and fill in the euro report. If the rented vehicle is not in a drivable condition, please contact our support team. At vehicle drop off you are required to submit the traffic police report.
In case of theft, attempted theft, or brake in, immediately contact 100 and contact our support team.
In case of vandalism or a parked vehicle being damaged by an unknown perpetrator, you are also obliged to call the police who will than file a report that you are required to submit at vehicle drop off.
NOTE: In special situations, if it’s a case of a smaller vehicle damage (small scratch or dent, or smaller accident without any other participant), with consent from the support and photos of the accident, you may only fill in the incident report without contacting the police.
In the case of a malfunction caused by a flat tire, or a damaged rim, please exchange it with a spare tire according to the instructions bellow.
TIRE CHANGING PROCESS:
NOTE: If you cannot set the spare wheel yourself, contact our support team who will organize road assistance for you. However, even if you do have WUG-insurance, tire exchange service is not covered and will be fully charged to you.
In case of need for a vehicle check-up, or performing any of the above-mentioned actions, you are obliged to contact our logistics department that will inform you of the necessary procedure needed for performing any, and all work on the vehicle by a third party, and if need be, give authorization to the repair shop that will perform the repairs. Please follow this procedure, or we will not be able to return your money to you.
NOTE: You need to inform our support team and ask for authorization for all work to be done on the vehicle.
Transportation of large and heavy objects is not allowed in order to avoid damages to the interior that can be very expensive.
ADVICE 1: If the bunker cannot hold your luggage to the level of the bunker shelf, please do not forcibly close the bunker door as this can lead to expensive damages.
ADVICE 2: If your luggage does not fit in the car bunker, please do not remove the bunker shelf, or place heavy objects on it. The bunker shelf is very expensive, so be careful not to lose it or damage it.
For this we do everything so our clients would be fully satisfied with the quality of the provided service. We are animal friendly, and while you are driving around with our vehicles, we want your animals to be with you. Since high quality is of extreme importance to us, we ask that if you are transporting pets in the rented vehicle, you protect the vehicles insides, especially the seats, as to avoid dirtying the vehicle inside. If the pet does soil or extensive dog hair to the car we will be forced to charge you for dry cleaning services
ADVICE: For your safety, and the safety of your pets, we advise you to transport them in boxes fastened with seatbelts that exist especially for such a purpose. In this way both you and your pets will arrive to your destination safely, and you will be driving in accordance to legal regulations.
You can contact our support via phone or email, stated on the car document file. You can also check the contacts for support team under the Contacts section.
In case you lost your car keys, please contact our support team, with whom you will arrange the delivery of the spare key to your location, and who will inform you of the costs that will be added.
In the shortest possible time report the loss or theft to the nearest police station, where you will receive a confirmation document of the event that occurred. At vehicle drop off be certain to submit it to our colleagues in the office. Also, please inform us of the situation in the period of 24 hours after it has occurred via email or by phoning our support team.
If you are renting the vehicle with a long term agreement, such procedures can be approved, but only with our written consent, and guarantee that these procedures will not cause damage to the vehicle. If we approve this, you are obliged to return the vehicle in the state that you received it in.
Our vehicles are completely cleaned on the inside and outside after each rental. Regardless, smoking inside our vehicles is not allowed, and we kindly ask you to obey this rule, so our vehicles would remain impeccably clean, and the inside smell pleasant. In case of you disobeying this rule we will have to charge you for dry cleaning – because we put in maximum effort in keeping the car clean and pleasant smelling.
When parking and leaving the vehicle make certain of the following
Every child seat/and or booster has an instruction schematic on its back. So your youngest passengers would have a safe and pleasant journey, please follow these instructions.
ADVICE 1: We advise you to always keep your children in child seats or boosters that conform to their age and to always put a safety belt on them.
ADVICE 2: We advise you to place the child seat and or booster behind the passenger’s seat. Try to adjust the passenger’s seat to its highest level, while pushing it fully back in an upright positon. This is the safest positon for children. If you need to place more than one child seat/ booster, please always do so on back seats.
ADVICE 3: If you decide to put the child seat/booster in the front passenger’s seat, make certain to always turn of the passenger’s side air bag (the switch is located in the glove compartment or on the side of the dashboard). Also, make certain that this type of child transportation is allowed in your country.
ADVICE 4: Never put children younger than 12 in the front passenger’s seat.
Depending on the type of the vehicle, you can do this in the following manner:
MECHANICAL PROTECTION: Check the inside frame of the back door, on it, if your vehicle has mechanical protection, you will find a sticker with the zone for inserting the mechanical key and activating the child protection. The deactivation procedure is the same except you turn the key to a different direction.
ELECTRONIC PROTECTION: Search for a switch with the symbol for this on the driver’s side of the vehicle. The aforementioned switch is mostly located near the electronic window lifting system switches, the left side of the dashboard, or central console. Pressing this switch will activate the protection. If the vehicle has an electronic window lifting system, and a mechanical door locking system this switch will only lock the windows. If the vehicle has a manual window lifting system you cannot activate the vehicle lock protection
ADVICE 1: Always activate this protection system if you are transporting children in the car.
ADVICE 2: Always make certain when closing the windows that none of the passengers are blocking them.
If the rented vehicle cannot be locked or unlocked, please check if the key has been mechanically damaged or if it was under the influence of water (e.g. you dropped your key in to the sea). If the answer to these questions is no, the key probably has a faulty battery or some other type of electrical malfunction. However even in the case you have a mechanical (conventional) key or Bluetooth key, you can always lock or unlock it in the following way:
MECHANICAL (conventional) key: If the driver’s side of the door does not have the lock visible, please remove the plastic hoodie from the door handle and use the key itself to unlock the vehicle. Please return the plastic hoodie to the colleagues in the office during drop off or leave it in the designated place.
BLUETOOTH key: If the driver’s side of the door does not have the lock visible, please remove the plastic hoodie from the door handle and use the key itself to unlock the vehicle. Please return the plastic hoodie to the colleagues in the office during drop off or leave it in the designated place. When accessing the vehicle, you must always first open the front door.