Your voucher should arrive via e-mail. Please double check your entered information, and if everything seems in order to contact our customer support.
At vehicle pick up you need to have a valid credit or debit card, identity card or a passport and a valid driver’s license, additionally, driver’s licenses that aren’t in Latin script, for example, Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s license.
If you have informed our Customer support your vehicle will be still available until your arrival, otherwise, the vehicle can be available until 1 hour.
The pickup and drop off location as well as the model of the vehicle can be changed up to 48 hours before pick up. The pickup time can be changed up to 12 hours before pick up, and delivery services can be requested up to 48 hours before pick up.
In this case please inform our Support Team.
Sadly, only the owner of the credit or debit card can sign the contract in his name and pick up the vehicle.
You can cancel your reservation via contacting our Customer support center, 48 hours before vehicle pick up free of charge.
With additional insurance packages, you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package, and the number of days the vehicle is rented for. You can check the price of additional packages during the reservation process.